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Creating Answer Hubs
Creating Answer Hubs

Create and utilize a curated knowledge base for your assistants

Jessie Li avatar
Written by Jessie Li
Updated over a month ago

How to use Answer Hub in Cassidy

Answer Hub is a powerful feature in Cassidy that allows you to create a curated knowledge base of questions and answers specifically tailored to your use case. By structuring the information in a question-answer format, Answer Hub ensures that the most relevant information is retrieved when users ask related questions. This feature bypasses the summarization steps, enabling assistants to utilize the exact underlying data more effectively.

Here's how to create and use Answer Hub in Cassidy:

Creating an Answer Hub

  1. Navigate to the Knowledge Base: Click on the "Knowledge Base" section in the left sidebar of your Cassidy homepage. Click the "+ Add" button and select "Answer Hub".

  2. Create a name for the Answer Hub: Provide a descriptive name for your Answer Hub, and click "Save."

  3. Add a question: Once your Answer Hub is created, click on the "+ Create New Article" button or "+ New Answer" button and enter the question for your first Answer Hub article. An Answer Hub article consists of a question and the expected response or information to use when asked the same question or a similar question by a user in a chat.

  4. Add an answer: Once your question has been created, click on the editor field to add an answer. You can format the response using the text editor options available.

  5. Edit/Delete questions: If you need to modify or remove any entries, click on the ellipses next to the question and select "Edit" or "Delete."

  6. Deprecate Q&A responses: Use the "Deprecate" option to mark outdated or invalid Q&A pairs without deleting them entirely.

Using the Answer Hub in Cassidy's assistants

  1. Link Answer Hub to assistant (optional): When creating or editing an assistant, within assistant "Instructions," instruct the assistant to utilize the Answer Hub to respond to related questions. For more information on referencing knowledge base resources in assistant instructions read the article on advanced assistant feature.

  2. Enable Q&A Mode: If you haven't already enabled the Q&A assistant, scroll down to the "Q&A Mode" section toggle on the feature. Toggling on the Q&A mode will tell the assistant that it should always search your knowledge base to answer questions.

  3. Add the Answer Hub as a knowledge source: Under "Select Knowledge Base," choose the Answer Hub you want the assistant to reference when answering questions. Answer Hub will take priority over other knowledge base resources if it can be used to answer user queries.

  4. Save the assistant settings: Click "Save" on the upper right-hand corner to apply the changes to your assistant's configuration.

  5. Engage with the Answer Hub using the assistant: The assistant will now prioritize using the information from the selected Answer Hub when responding to related queries.

By leveraging the power of Answer Hub, you can create a highly targeted and efficient knowledge base for your assistants, enabling them to provide accurate and relevant information to users. This feature is particularly useful for domain-specific use cases where precise information retrieval is crucial.

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