Why a knowledge base
The knowledge base is the foundation of Cassidy's AI capabilities. It allows you to connect your company's data and knowledge to AI, enabling accurate and context-aware answers, assistants, and workflows.
Accurate answers: No more worrying about AI hallucinations - Cassidy’s knowledge base delivers reliable, verified and cited information from your company’s own knowledge.
Automate complex tasks: Enable your AI to complete even the most intricate workflows by leveraging the full context of your unique business.
Keep everyone informed: Ensure all your employees have instant access to the most current information they need, with your company’s knowledge centralized and synced in real-time.
Organize information by team or department: Create multiple collections within your Knowledge Base to separate and manage information for different teams or departments within your organization. Set specific permissions to control access and ensure each group has the information they need while maintaining data privacy and security.
*The steps to create multiple collections and folders, upload documents, import websites, import from external apps / integrations, and to manage knowledge base permissions can be found here.
Get a quick introduction to the knowledge base by watching this short video:
Leverage the knowledge base across Cassidy
The knowledge base powers various features in Cassidy, including:
Chat: Get accurate answers to questions based on your company's knowledge. Read this article for more on chat.
Assistants: Create AI copilots that are trained on your company's knowledge, providing personalized and context-aware assistance. Read this article for more on assistants.
Workflows: Automate tasks and processes using your company's knowledge as the foundation. Read this article for more on workflows.
By creating and maintaining a comprehensive knowledge base, you can unlock the full potential of Cassidy's AI capabilities, enabling your team to work more efficiently and effectively.