Why a knowledge base
The knowledge base is the foundation of Cassidy's AI capabilities. It allows you to connect your company's data and knowledge to AI, enabling accurate and context-aware answers, assistants, and workflows.
Accurate answers: No more worrying about AI hallucinations - Cassidy’s knowledge base delivers reliable, verified and cited information from your company’s own knowledge.
Automate complex tasks: Enable your AI to complete even the most intricate workflows by leveraging the full context of your unique business.
Keep everyone informed: Ensure all your employees have instant access to the most current information they need, with your company’s knowledge centralized and synced in real-time.
*The steps to create folders / collections, upload documents, import websites, import from external apps / integrations, and to manage knowledge base permissions can be found here.
Get a quick introduction to the knowledge base by watching this short video:
Leverage the knowledge base across Cassidy
The knowledge base powers various features in Cassidy, including:
Chat: Get accurate answers to questions based on your company's knowledge. Read this article for more on chat.
Assistants: Create AI copilots that are trained on your company's knowledge, providing personalized and context-aware assistance. Read this article for more on assistants.
Workflows: Automate tasks and processes using your company's knowledge as the foundation. Read this article for more on workflows.
By creating and maintaining a comprehensive knowledge base, you can unlock the full potential of Cassidy's AI capabilities, enabling your team to work more efficiently and effectively.