How to set up and use trigger
Run the workflow when a new Zendesk ticket is created. Follow these steps:
*For more information on the integration needed, visit the related article in the Integrations collection.
Add a New Zendesk Ticket Trigger: Create a workflow with a New Zendesk Ticket Trigger, use an existing workflow with a New Zendesk Ticket Trigger, or change an existing workflow's trigger type to a New Zendesk Ticket Trigger.
Add Zendesk connection: If you haven't already, connect your Zendesk account to Cassidy. This will allow Cassidy to access your Zendesk tickets and trigger workflows based on new ticket creation.
Select organization (optional): Choose the specific Zendesk organization you want to monitor for new tickets. If you leave this field blank, the trigger will monitor tickets from any organization.
Reference the Zendesk variables: In the rest of your workflow, you can use the following variables from the New Zendesk Ticket Trigger:
Ticket ID: The unique identifier of the newly created ticket.
Ticket Subject: The subject line of the new ticket.
Ticket Description: The description or body of the new ticket.
Ticket Requester: The email address of the person who submitted the new ticket.
Activate the trigger: In the New Zendesk Ticket Trigger block, click the toggle switch to turn it on.
