Only Continue If
Jake Rosenthal avatar
Written by Jake Rosenthal
Updated over a week ago

How to set up and use action

Stops the workflow if the conditions are not met. Follow these steps:

  1. Add an Only Continue If action: While editing a workflow, click the plus button between existing blocks. This will open a modal where you can select from Cassidy's pre-configured actions. Choose the Only Continue If action to add it to your workflow.

  2. Rename the action (if needed): If you want to make the action more descriptive or easier to reference as a variable later, enter a new name.

  3. Click "Add Condition": To create a condition, click the "Add Condition" button.

  4. Create a condition:

    • Fill out the first input with the field you would like to evaluate. This can be a variable from a previous step or the trigger.

    • Make your selection for the operation condition (e.g., Equals, contains, etc.).

    • Fill out the next input with the value it should be evaluated on.

    For example, if a previous step determines the sentiment of a support ticket, you can create a condition like this:

    • If #Analyze Sentiment of Ticket contains 'Negative', continue

    *You can reference variables (like #Analyze Sentiment of Ticket) from previous steps or the trigger.

  5. Add or delete conditions: You can add multiple conditions by clicking the "Add Condition" button. If you want to remove a condition, click the "Delete" button at the bottom of the condition.

  6. Check if all conditions are met: If ALL the conditions in the Only Continue If action are met, the workflow will continue to the next step. If any of the conditions are not met, the workflow will stop executing.

Here's a sample of the type of output you can expect:

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