> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# New Gong call transcript trigger

> Start a Workflow when a new Gong call transcript becomes available.

The New Gong Call Transcript trigger automatically runs your [Workflow](/workflows/overview) whenever a call transcript becomes available in Gong. Use it to extract insights, update CRM records, and automate post-call processes without manual intervention.

<Steps>
  <Step title="Add a Gong New Call Transcript trigger">
    Create a new [Workflow](/workflows/building) or open an existing one, and add a **Gong New Call Transcript** trigger.
  </Step>

  <Step title="Connect your Gong account">
    If you haven't already, click **Connect** to link your Gong account to Cassidy.

    <Frame>
      <img src="https://mintcdn.com/cassidy/RuRQFQTAAAcziOuR/images/reference/new-gong-call-transcript-img-0.png?fit=max&auto=format&n=RuRQFQTAAAcziOuR&q=85&s=ad03cd883ef2a2f49f241d6bae3cb304" alt="Gong connection prompt in the trigger settings" width="624" height="324" data-path="images/reference/new-gong-call-transcript-img-0.png" />
    </Frame>
  </Step>

  <Step title="Reference the trigger variables">
    In subsequent Workflow steps, you can reference the following variables from this trigger:

    * **Call ID** — unique identifier for the call
    * **Call Title** — the title of the call
    * **Call Started** — timestamp when the call began
    * **Call Transcript** — full text transcript of the call
    * **Call URL** — link to the call in Gong
    * **Parties** — list of participants in the call
    * **Scheduled** — whether the call was scheduled
    * **Duration** — length of the call
    * **Scope** — the workspace scope in Gong
    * **Client Unique ID** — unique identifier for the client
    * **Custom Data** — any custom data fields you configured
    * **Purpose** — the purpose of the call
    * **Meeting URL** — the original meeting URL (e.g. Zoom, Google Meet link)

    <Frame>
      <img src="https://mintcdn.com/cassidy/RuRQFQTAAAcziOuR/images/reference/new-gong-call-transcript-img-2.png?fit=max&auto=format&n=RuRQFQTAAAcziOuR&q=85&s=91f16e02454da5fca85c52f9a3683971" alt="Variable picker showing available Gong call transcript variables" width="1317" height="619" data-path="images/reference/new-gong-call-transcript-img-2.png" />
    </Frame>
  </Step>

  <Step title="Process the transcript data">
    Add actions to your Workflow to process the transcript. Common actions include:

    * **Generate Text** — extract action items, commitments, and next steps from the call transcript
    * **Update CRM** — update your CRM with call information
    * **Send Email** — send a summary to the account team with call highlights and action items
    * **Send Slack Message** — send call highlights to a relevant Slack channel

    For example, add a [Generate Text](/reference/actions/generate-text) action after the trigger. In the **User Prompt** field, press **#** and choose the New Call Transcript trigger to reference its variables.

    <Frame>
      <img src="https://mintcdn.com/cassidy/RuRQFQTAAAcziOuR/images/reference/new-gong-call-transcript-img-1.png?fit=max&auto=format&n=RuRQFQTAAAcziOuR&q=85&s=3215375df5134787f9aa8211b44408de" alt="Generate Text action referencing Gong trigger variables in the User Prompt field" width="1305" height="754" data-path="images/reference/new-gong-call-transcript-img-1.png" />
    </Frame>

    <Frame>
      <img src="https://mintcdn.com/cassidy/RuRQFQTAAAcziOuR/images/reference/new-gong-call-transcript-img-2.png?fit=max&auto=format&n=RuRQFQTAAAcziOuR&q=85&s=91f16e02454da5fca85c52f9a3683971" alt="Variable picker showing available Gong call transcript variables" width="1317" height="619" data-path="images/reference/new-gong-call-transcript-img-2.png" />
    </Frame>

    Follow up with a [Send Slack Message](/integrations/slack/send-slack-message) action that references the output of the Generate Text action and sends it to your chosen Slack channel.

    <Frame>
      <img src="https://mintcdn.com/cassidy/RuRQFQTAAAcziOuR/images/reference/new-gong-call-transcript-img-3.png?fit=max&auto=format&n=RuRQFQTAAAcziOuR&q=85&s=cfbd37d2095a209c93ef28fac16425d0" alt="Send Slack Message action referencing the Generate Text output" width="1306" height="696" data-path="images/reference/new-gong-call-transcript-img-3.png" />
    </Frame>
  </Step>

  <Step title="Publish the Workflow">
    Click **Publish** to activate your Workflow. New call transcripts will automatically trigger the automation.

    <Frame>
      <img src="https://mintcdn.com/cassidy/RuRQFQTAAAcziOuR/images/reference/new-gong-call-transcript-img-4.png?fit=max&auto=format&n=RuRQFQTAAAcziOuR&q=85&s=e036c08ed5d33142508e6eb2ddeda7cf" alt="Published Workflow with the Gong trigger and actions configured" width="472" height="347" data-path="images/reference/new-gong-call-transcript-img-4.png" />
    </Frame>
  </Step>
</Steps>

<Warning>There can be a delay of up to an hour between when a call ends and when the transcript becomes available in Gong. The Workflow fires once the transcript is ready, not when the call ends.</Warning>

## Related

* [Gong for Workflows](/integrations/gong/workflows)
* [Gong for Knowledge Base](/integrations/gong/knowledge-base)
* [Generate Text action](/reference/actions/generate-text)