> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow for Knowledge Base

> Import ServiceNow knowledge articles and catalog items into your Knowledge Base.

Import your ServiceNow knowledge base articles and service catalog items into the [Knowledge Base](/knowledge-base/overview) so your [Agents](/agents/overview) and [Workflows](/workflows/overview) can search and reference them.

## Connect your account

<Steps>
  <Step title="Open Integrations">
    Open **Account Settings**, select **Integrations**, then find
    **ServiceNow**.
  </Step>

  <Step title="Enter your subdomain">
    Type your ServiceNow **subdomain** (the part before `.service-now.com` in your instance URL).

    <Frame>
      <img src="https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-1.png?fit=max&auto=format&n=N9-y0nybfFX2aF_f&q=85&s=4b5a908a3b8b27f62e3486d128e8569e" alt="ServiceNow connection form with subdomain field" width="2462" height="1532" data-path="images/integrations/connecting-to-servicenow-img-1.png" />
    </Frame>
  </Step>

  <Step title="Enter your Client ID">
    Enter the **Client ID** from your ServiceNow application registry. If you haven't set up an application registry yet, follow [ServiceNow's OAuth setup documentation](https://docs.servicenow.com/bundle/washingtondc-platform-security/page/administer/security/task/t_SettingUpOAuth.html) to create one.

    <Frame>
      <img src="https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-2.png?fit=max&auto=format&n=N9-y0nybfFX2aF_f&q=85&s=1353343d5121b5f8e3feb7bf994c6e9a" alt="ServiceNow connection form with Client ID field" width="1212" height="1540" data-path="images/integrations/connecting-to-servicenow-img-2.png" />
    </Frame>
  </Step>

  <Step title="Enter your Client Secret">
    Enter the **Client Secret** from the same application registry entry.

    <Frame>
      <img src="https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-3.png?fit=max&auto=format&n=N9-y0nybfFX2aF_f&q=85&s=8baa0b6336276b3e4d4da79e5fd56f3f" alt="ServiceNow connection form with Client Secret field" width="1188" height="1044" data-path="images/integrations/connecting-to-servicenow-img-3.png" />
    </Frame>
  </Step>

  <Step title="Create the connection">
    Click **Create Connection** to save your credentials.

    <Frame>
      <img src="https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-4.png?fit=max&auto=format&n=N9-y0nybfFX2aF_f&q=85&s=e8a5c4a6a8028f0e80cc4fbc6dffed16" alt="ServiceNow connection form with Create Connection button" width="1882" height="144" data-path="images/integrations/connecting-to-servicenow-img-4.png" />
    </Frame>
  </Step>

  <Step title="Authorize access">
    Click **Allow** to authorize Cassidy to access your ServiceNow instance.

    <Frame>
      <img src="https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-5.png?fit=max&auto=format&n=N9-y0nybfFX2aF_f&q=85&s=a55f53957f888575efb1537d9ad7e7d8" alt="ServiceNow authorization consent screen" width="1178" height="970" data-path="images/integrations/connecting-to-servicenow-img-5.png" />
    </Frame>
  </Step>
</Steps>

## Import content

<Steps>
  <Step title="Add a ServiceNow source">
    Go to your [Knowledge Base](/knowledge-base/overview) and click **Add**. Select **ServiceNow** from the list of sources.

    <Frame>
      <img src="https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-6.png?fit=max&auto=format&n=N9-y0nybfFX2aF_f&q=85&s=24ffbfe85a11f9c4bf02b61a78465ff2" alt="Knowledge Base add menu with ServiceNow option" width="1196" height="1286" data-path="images/integrations/connecting-to-servicenow-img-6.png" />
    </Frame>
  </Step>

  <Step title="Select articles and catalog items">
    Browse your ServiceNow instance, select the knowledge base articles or service catalog items you want to import, then click **Import**.

    <Frame>
      <img src="https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-7.png?fit=max&auto=format&n=N9-y0nybfFX2aF_f&q=85&s=697dfe2b277fe802baa278007e5e13a9" alt="ServiceNow content picker showing knowledge articles and catalog items" width="1192" height="1542" data-path="images/integrations/connecting-to-servicenow-img-7.png" />
    </Frame>
  </Step>
</Steps>

## Next steps

<CardGroup cols={2}>
  <Card title="Knowledge Base overview" icon="book" href="/knowledge-base/overview">
    Learn how to organize and manage your imported content.
  </Card>

  <Card title="Learn about Agent Connectors" icon="plug" href="/agents/connectors/overview">
    See how Agents can query ServiceNow records in real time.
  </Card>
</CardGroup>