> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk for Knowledge Base

> Sync Zendesk help center articles into your Knowledge Base for AI-powered search and context.

Import Zendesk help center articles into your [Knowledge Base](/knowledge-base/overview) so your [Agents](/agents/overview) and [Workflows](/workflows/overview) can reference support documentation when generating answers.

## Connect your account

<Steps>
  <Step title="Open Connected Apps">
    Click your name in the bottom-left of the sidebar, then click the settings icon to open **Settings**. Select **Connected Apps**.

    <Frame>
      <img src="https://mintcdn.com/cassidy/bnQyOLzaMrYsTovN/images/integrations/connecting-to-zendesk-img-0.png?fit=max&auto=format&n=bnQyOLzaMrYsTovN&q=85&s=ccd7fc56571e40308727f22f3ab95ada" alt="Cassidy sidebar showing the account settings entry point" width="1144" height="700" data-path="images/integrations/connecting-to-zendesk-img-0.png" />
    </Frame>
  </Step>

  <Step title="Connect Zendesk">
    Locate **Zendesk** in the list and click **Connect Zendesk**.

    <Frame>
      <img src="https://mintcdn.com/cassidy/bnQyOLzaMrYsTovN/images/integrations/connecting-to-zendesk-img-1.png?fit=max&auto=format&n=bnQyOLzaMrYsTovN&q=85&s=3cb5daa9991fa9a31c71c4b4221d8a75" alt="Connected Apps page showing Zendesk with a Connect Zendesk button" width="2400" height="1138" data-path="images/integrations/connecting-to-zendesk-img-1.png" />
    </Frame>
  </Step>

  <Step title="Enter your connection details">
    Fill in your **Subdomain** (the part before `.zendesk.com` in your Zendesk URL), the **Email** you use to sign in to Zendesk, and your **API Token**.

    You can generate an API token in your Zendesk Admin Center under **Apps and integrations** > **Zendesk API** > **Add API token**.

    <Frame>
      <img src="https://mintcdn.com/cassidy/bnQyOLzaMrYsTovN/images/integrations/connecting-to-zendesk-img-2.png?fit=max&auto=format&n=bnQyOLzaMrYsTovN&q=85&s=adea9323ccbf9f997565fa23bd499fc6" alt="Connect to Zendesk dialog with subdomain, email, and API token fields" width="1390" height="1304" data-path="images/integrations/connecting-to-zendesk-img-2.png" />
    </Frame>
  </Step>

  <Step title="Create the connection">
    Click **Create Connection**. Cassidy verifies your credentials and confirms the connection.

    <Frame>
      <img src="https://mintcdn.com/cassidy/bnQyOLzaMrYsTovN/images/integrations/connecting-to-zendesk-img-3.png?fit=max&auto=format&n=bnQyOLzaMrYsTovN&q=85&s=1c11d0a4e0407f738a66589d0a566712" alt="Connected Apps list showing Zendesk with a Connected status and Disconnect button" width="1844" height="148" data-path="images/integrations/connecting-to-zendesk-img-3.png" />
    </Frame>
  </Step>
</Steps>

## Import help center articles

<Steps>
  <Step title="Select Zendesk as the source">
    Navigate to **Knowledge Base** in the sidebar, click **Sync From Integrations**, and select **Sync from Zendesk**.

    <Frame>
      <img src="https://mintcdn.com/cassidy/bnQyOLzaMrYsTovN/images/integrations/connecting-to-zendesk-img-4.png?fit=max&auto=format&n=bnQyOLzaMrYsTovN&q=85&s=012c65ce81cdca062c1f44864ed9327b" alt="Knowledge Base integration source picker showing Sync from Zendesk among available options" width="1158" height="1148" data-path="images/integrations/connecting-to-zendesk-img-4.png" />
    </Frame>
  </Step>

  <Step title="Choose content to import">
    Browse your Zendesk help center and select the categories, sections, or individual articles you want to import. Click **Import** when ready.

    <Frame>
      <img src="https://mintcdn.com/cassidy/bnQyOLzaMrYsTovN/images/integrations/connecting-to-zendesk-img-5.png?fit=max&auto=format&n=bnQyOLzaMrYsTovN&q=85&s=0e97d3e8c7518fec78c4cb5329aa4148" alt="Import content from Zendesk Help Center dialog showing categories and sections with checkboxes" width="1200" height="946" data-path="images/integrations/connecting-to-zendesk-img-5.png" />
    </Frame>
  </Step>
</Steps>

<Note>Zendesk articles sync automatically on a regular schedule. Learn more about [sync schedules and options](/integrations/sync-integrations).</Note>

## Next steps

<CardGroup cols={2}>
  <Card title="Trigger Workflows from Zendesk tickets" icon="diagram-project" href="/integrations/zendesk/workflows">
    Automate ticket processing with AI-powered Workflows.
  </Card>

  <Card title="Explore the Knowledge Base" icon="book" href="/knowledge-base/overview">
    Learn how to organize and manage your imported content.
  </Card>
</CardGroup>