> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# New Zendesk ticket trigger

> Run a Workflow automatically when a new Zendesk ticket is created.

Use the **New Zendesk Ticket** trigger to start a [Workflow](/workflows/overview) whenever a new ticket is created in your Zendesk account. This is useful for automating responses, routing tickets, or enriching ticket data the moment it arrives.

## Set up the trigger

<Steps>
  <Step title="Add the trigger">
    Create a new Workflow with the **New Zendesk Ticket** trigger, or change an existing Workflow's trigger type to **New Zendesk Ticket**.

    <Frame>
      <img src="https://mintcdn.com/cassidy/RuRQFQTAAAcziOuR/images/reference/new-zendesk-ticket-trigger-img-0.png?fit=max&auto=format&n=RuRQFQTAAAcziOuR&q=85&s=4ef22243c44b230d1e23bae5128d2c8e" alt="Selecting the New Zendesk Ticket trigger in the Workflow builder" width="586" height="193" data-path="images/reference/new-zendesk-ticket-trigger-img-0.png" />
    </Frame>
  </Step>

  <Step title="Connect your Zendesk account">
    If you haven't already, connect your Zendesk account to Cassidy. This allows Cassidy to monitor your Zendesk tickets and trigger Workflows based on new ticket creation.

    <Frame>
      <img src="https://mintcdn.com/cassidy/2kKOUhntNdt3MMyN/images/reference/new-zendesk-ticket-trigger-img-1.png?fit=max&auto=format&n=2kKOUhntNdt3MMyN&q=85&s=9734b2cf25ebae530ab3bee23bd4ecc2" alt="Adding a Zendesk connection in the trigger configuration" width="635" height="620" data-path="images/reference/new-zendesk-ticket-trigger-img-1.png" />
    </Frame>
  </Step>

  <Step title="Select an organization (optional)">
    Choose a specific Zendesk organization to monitor for new tickets. Leave this field blank to monitor tickets from all organizations.

    <Frame>
      <img src="https://mintcdn.com/cassidy/2kKOUhntNdt3MMyN/images/reference/new-zendesk-ticket-trigger-img-2.png?fit=max&auto=format&n=2kKOUhntNdt3MMyN&q=85&s=db3b6283e80ac3fa9319a4e70671c709" alt="Selecting a Zendesk organization to filter tickets" width="631" height="326" data-path="images/reference/new-zendesk-ticket-trigger-img-2.png" />
    </Frame>
  </Step>

  <Step title="Reference the trigger variables">
    In subsequent Workflow steps, you can reference the following variables from this trigger:

    * **Ticket ID** — the unique identifier of the newly created ticket
    * **Ticket Subject** — the subject line of the new ticket
    * **Ticket Description** — the body of the new ticket
    * **Ticket Requester** — the email address of the person who submitted the ticket

    <Frame>
      <img src="https://mintcdn.com/cassidy/2kKOUhntNdt3MMyN/images/reference/new-zendesk-ticket-trigger-img-3.png?fit=max&auto=format&n=2kKOUhntNdt3MMyN&q=85&s=36d36eb724b0f10d11d5a6c4c80047f9" alt="Available Zendesk trigger variables shown in the Workflow builder" width="626" height="377" data-path="images/reference/new-zendesk-ticket-trigger-img-3.png" />
    </Frame>
  </Step>

  <Step title="Activate the trigger">
    In the trigger block, click the toggle switch to turn it on.

    <Frame>
      <img src="https://mintcdn.com/cassidy/2kKOUhntNdt3MMyN/images/reference/new-zendesk-ticket-trigger-img-4.png?fit=max&auto=format&n=2kKOUhntNdt3MMyN&q=85&s=2613a2fd9df77d67c26b790e79846ae5" alt="Activating the New Zendesk Ticket trigger toggle" width="570" height="180" data-path="images/reference/new-zendesk-ticket-trigger-img-4.png" />
    </Frame>
  </Step>
</Steps>

## Related

<CardGroup cols={2}>
  <Card title="Updated ticket trigger" icon="rotate" href="/integrations/zendesk/updated-ticket-trigger">
    Trigger a Workflow when an existing ticket is updated.
  </Card>

  <Card title="Add comment to ticket" icon="comment" href="/integrations/zendesk/add-comment">
    Add a comment to a Zendesk ticket from a Workflow.
  </Card>
</CardGroup>