> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Updated Zendesk ticket trigger

> Run a Workflow automatically when a Zendesk ticket is updated.

Use the **Updated Zendesk Ticket** trigger to start a [Workflow](/workflows/overview) whenever an existing ticket is updated in your Zendesk account. This is ideal for monitoring ticket changes, responding to new comments, or escalating tickets based on updates.

## Set up the trigger

<Steps>
  <Step title="Add the trigger">
    Create a new Workflow with the **Updated Zendesk Ticket** trigger, or change an existing Workflow's trigger type to **Updated Zendesk Ticket**.

    <Frame>
      <img src="https://mintcdn.com/cassidy/S3C8nlCeFAZnY2mJ/images/reference/updated-zendesk-ticket-trigger-img-0.png?fit=max&auto=format&n=S3C8nlCeFAZnY2mJ&q=85&s=ef90b5d71a4bcbbf7cab8618bda8f1db" alt="Selecting the Updated Zendesk Ticket trigger in the Workflow builder" width="573" height="188" data-path="images/reference/updated-zendesk-ticket-trigger-img-0.png" />
    </Frame>
  </Step>

  <Step title="Connect your Zendesk account">
    If you haven't already, connect your Zendesk account to Cassidy. This allows Cassidy to monitor your Zendesk tickets and trigger Workflows based on ticket updates.

    <Frame>
      <img src="https://mintcdn.com/cassidy/S3C8nlCeFAZnY2mJ/images/reference/updated-zendesk-ticket-trigger-img-1.png?fit=max&auto=format&n=S3C8nlCeFAZnY2mJ&q=85&s=16d3d73d12b6ecf7ef5acb6c4f083875" alt="Adding a Zendesk connection in the trigger configuration" width="637" height="561" data-path="images/reference/updated-zendesk-ticket-trigger-img-1.png" />
    </Frame>
  </Step>

  <Step title="Select an organization (optional)">
    Choose a specific Zendesk organization to monitor for updated tickets. Leave this field blank to monitor tickets from all organizations.

    <Frame>
      <img src="https://mintcdn.com/cassidy/S3C8nlCeFAZnY2mJ/images/reference/updated-zendesk-ticket-trigger-img-2.png?fit=max&auto=format&n=S3C8nlCeFAZnY2mJ&q=85&s=96c9edb702cf89b9c376360589514a0d" alt="Selecting a Zendesk organization to filter updated tickets" width="627" height="323" data-path="images/reference/updated-zendesk-ticket-trigger-img-2.png" />
    </Frame>
  </Step>

  <Step title="Reference the trigger variables">
    In subsequent Workflow steps, you can reference the following variables from this trigger:

    * **Ticket ID** — the unique identifier of the updated ticket
    * **Ticket Subject** — the subject line of the updated ticket
    * **Ticket Description** — the body of the updated ticket
    * **Ticket Requester** — the email address of the person who submitted the ticket
    * **Latest Comment** — the content of the most recent comment
    * **Latest Comment Author** — the name of the person who posted the last comment
    * **Comment History** — the full comment history of the ticket, including names, timestamps, and content of all comments

    <Frame>
      <img src="https://mintcdn.com/cassidy/S3C8nlCeFAZnY2mJ/images/reference/updated-zendesk-ticket-trigger-img-3.png?fit=max&auto=format&n=S3C8nlCeFAZnY2mJ&q=85&s=268617ff17fdfc2858419ff9a5931063" alt="Available Updated Zendesk Ticket trigger variables" width="626" height="483" data-path="images/reference/updated-zendesk-ticket-trigger-img-3.png" />
    </Frame>
  </Step>

  <Step title="Activate the trigger">
    In the trigger block, click the toggle switch to turn it on.

    <Frame>
      <img src="https://mintcdn.com/cassidy/S3C8nlCeFAZnY2mJ/images/reference/updated-zendesk-ticket-trigger-img-4.png?fit=max&auto=format&n=S3C8nlCeFAZnY2mJ&q=85&s=6b9e9f8dfd95f29bce137db0cd54eb67" alt="Activating the Updated Zendesk Ticket trigger toggle" width="564" height="181" data-path="images/reference/updated-zendesk-ticket-trigger-img-4.png" />
    </Frame>
  </Step>
</Steps>

## Related

<CardGroup cols={2}>
  <Card title="New ticket trigger" icon="ticket" href="/integrations/zendesk/new-ticket-trigger">
    Trigger a Workflow when a new ticket is created.
  </Card>

  <Card title="Add comment to ticket" icon="comment" href="/integrations/zendesk/add-comment">
    Add a comment to a Zendesk ticket from a Workflow.
  </Card>
</CardGroup>