> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk for Workflows

> Trigger Workflows from Zendesk tickets and post comments back automatically.

Use Zendesk as both a trigger and a destination in your Workflows. Fire a Workflow when a ticket is created or updated, then post comments back automatically.

## Triggers

<CardGroup cols={2}>
  <Card title="New ticket" href="/integrations/zendesk/new-ticket-trigger">
    Start a Workflow when a new ticket is created.
  </Card>

  <Card title="Updated ticket" href="/integrations/zendesk/updated-ticket-trigger">
    Start a Workflow when a ticket is updated.
  </Card>
</CardGroup>

## Actions

<CardGroup cols={2}>
  <Card title="Add comment" href="/integrations/zendesk/add-comment">
    Add an internal note or public reply to a ticket.
  </Card>
</CardGroup>