> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Answer Hubs

> Create focused Q&A hubs that let your team quickly find answers from your Knowledge Base.

Answer Hubs let you create curated sets of questions and answers within your [Knowledge Base](/knowledge-base/overview). Unlike regular documents that get summarized during search, Answer Hubs deliver exact responses — making them ideal for FAQs, product questions, or any scenario where precision matters.

When an [Agent](/agents/overview) has access to an Answer Hub, it prioritizes Answer Hub content over other Knowledge Base sources for matching queries.

## Create an Answer Hub

<Steps>
  <Step title="Add a new Answer Hub">
    In the [Knowledge Base](/knowledge-base/setup#adding-content), click **+ Add** and select **Answer Hub**.

    <Frame>
      <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-add-answer-hub.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=62d528141d1d52fe7d53c0ff806eaef1" alt="Add menu with Answer Hub option highlighted" width="1200" height="1118" data-path="images/knowledge-base/kb-add-answer-hub.png" />
    </Frame>
  </Step>

  <Step title="Name the Answer Hub">
    Enter a descriptive name (e.g., "HR Policies", "Product Pricing FAQ") and click **Save**.

    <Frame>
      <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-answer-hub-name-dialog.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=adde33071084ce65ab7025eb72a91865" alt="New Answer Hub dialog with name field showing HR Policies" width="1276" height="548" data-path="images/knowledge-base/kb-answer-hub-name-dialog.png" />
    </Frame>
  </Step>
</Steps>

## Add questions and answers

<Steps>
  <Step title="Create a new article">
    Open your Answer Hub and click **+ Create New Article** or **+ New Answer**.

    <Frame>
      <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-answer-hub-create-article.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=8c3e1b24590961ea5aef5592d9542b45" alt="Empty Answer Hub with Create New Article and New Answer buttons highlighted" width="1772" height="1366" data-path="images/knowledge-base/kb-answer-hub-create-article.png" />
    </Frame>
  </Step>

  <Step title="Enter the question">
    Phrase the question the way a user would naturally ask it, then click **Save**.

    <Frame>
      <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-answer-hub-question-dialog.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=553fa8634073161b906700c236fc252b" alt="New Answer dialog with question field showing a question about working hours and attendance policy" width="1226" height="480" data-path="images/knowledge-base/kb-answer-hub-question-dialog.png" />
    </Frame>
  </Step>

  <Step title="Write the answer">
    Click the editor field below the question to write the answer. Use the text formatting tools to structure your response, then click **Save**.

    <Frame>
      <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-answer-hub-answer-editor.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=7e1b9867847c0bdd0b262edea16bc558" alt="Answer Hub article editor showing a question with a formatted answer about working hours" width="1740" height="658" data-path="images/knowledge-base/kb-answer-hub-answer-editor.png" />
    </Frame>
  </Step>

  <Step title="Add more Q&A pairs">
    Repeat to build out your Answer Hub with more questions and answers.
  </Step>
</Steps>

<Tip>Write questions using natural language variations. If customers ask about pricing in different ways, consider creating separate entries for "What are your pricing plans?" and "How much does it cost?" — or include common phrasings in the question field.</Tip>

## Edit, delete, and deprecate entries

Click the ellipsis (three dots) next to any entry to manage it:

* **Edit Question** or **Edit Answer** — Update the content of an existing entry
* **Delete** — Permanently remove the entry
* **Deprecate** — Mark an entry as outdated without deleting it. Deprecated entries won't be used in Agent responses but remain in the Answer Hub for reference.

<Frame>
  <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-answer-hub-entry-menu.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=13930cb75110b39ed3b7cc5ad7e0d6f5" alt="Answer Hub entry ellipsis menu showing Copy Link, Edit Question, Edit Answer, Delete, and Deprecate options" width="1728" height="490" data-path="images/knowledge-base/kb-answer-hub-entry-menu.png" />
</Frame>

## Connect an Answer Hub to an Agent

<Steps>
  <Step title="Open the Agent's Knowledge settings">
    Open the [Agent](/agents/overview) you want to connect, then scroll to the **Knowledge** section.
  </Step>

  <Step title="Select the Answer Hub">
    Under **Select Knowledge Base**, choose the Answer Hub you want the Agent to reference.

    <Frame>
      <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-select-answer-hub.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=0c60b5c771510191ab4e019b03ae5a81" alt="Agent Knowledge section showing Select Knowledge Base with an Answer Hub selected" width="2050" height="1004" data-path="images/knowledge-base/kb-select-answer-hub.png" />
    </Frame>
  </Step>

  <Step title="Save">
    Click **Save** to apply the changes.
  </Step>
</Steps>

<Tip>Answer Hub content takes priority over other Knowledge Base sources when the Agent can match a user's question. You can use Answer Hubs alongside regular documents — the Agent will prefer the curated answer when one exists.</Tip>

You can also reference Answer Hub items directly in the Agent's instructions for more specific guidance.

<Frame>
  <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-answer-hub-agent-instructions.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=03205ee47cadbadd7a915deb7e198065" alt="Agent instructions editor with an Answer Hub referenced inline to guide the Agent's responses" width="2010" height="1152" data-path="images/knowledge-base/kb-answer-hub-agent-instructions.png" />
</Frame>

When a user asks a matching question, the Agent delivers the exact Answer Hub response and cites it as a source.

<Frame>
  <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-answer-hub-chat-example.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=47aac3e1149a0d5eb77f889a783a387e" alt="Agent chat showing a user asking about attendance policy and receiving the exact Answer Hub response with a citation" width="2284" height="780" data-path="images/knowledge-base/kb-answer-hub-chat-example.png" />
</Frame>

Learn more about [Agent knowledge settings](/agents/knowledge).

## Next steps

<CardGroup cols={2}>
  <Card title="Set up your Knowledge Base" icon="upload" href="/knowledge-base/setup">
    Upload documents, import websites, and connect integrations.
  </Card>

  <Card title="Build and configure an Agent" icon="robot" href="/agents/build-and-configure">
    Create and customize Agents for your team.
  </Card>

  <Card title="Agent knowledge settings" icon="book-open" href="/agents/knowledge">
    Configure how Agents use your Knowledge Base.
  </Card>
</CardGroup>
