> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Verify documents

> Review and verify documents in your Knowledge Base to ensure Agents use accurate information.

Flag outdated documents in your [Knowledge Base](/knowledge-base/overview) and deprecate them so your [Agents](/agents/overview) and [Workflows](/workflows/overview) always reference accurate, up-to-date information.

<Info>Document verification is currently available on Enterprise plans.</Info>

## Flag a document as potentially outdated

Any team member can flag a document they suspect is outdated. There are three places to flag documents:

**From chat** — When an Agent cites a source, click the dropdown on the reference and select **Flag as potentially outdated**.

<Frame>
  <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-flag-chat-dropdown.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=36a50068025aa2c0e8feca7d353d8b57" alt="Agent chat message with cited source and Flag as potentially outdated dropdown option" width="510" height="250" data-path="images/knowledge-base/kb-flag-chat-dropdown.png" />
</Frame>

**From the Knowledge Base list** — Click the ellipsis (three dots) next to a document and select **Flag as potentially outdated**.

<Frame>
  <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-flag-list-menu.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=169d5f4dca9ef844061ef2e3120ad190" alt="Knowledge Base document list with ellipsis menu showing Flag as potentially outdated option" width="1912" height="492" data-path="images/knowledge-base/kb-flag-list-menu.png" />
</Frame>

**From the document viewer** — Open the document, click the settings icon, and select **Flag as potentially outdated**. If you own the collection, you can also **Deprecate** or remove flags directly from this menu.

<Frame>
  <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-flag-document-viewer.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=6776fd0f7cef50e732f1ef50da1972a6" alt="Document viewer settings menu showing Rename, Download, Delete, and Deprecate options" width="1248" height="540" data-path="images/knowledge-base/kb-flag-document-viewer.png" />
</Frame>

<Tip>You can optionally include a comment explaining why you're flagging the document.</Tip>

## Review flagged documents

Collection owners can review and resolve flags from the collection homepage.

<Steps>
  <Step title="Navigate to the collection homepage">
    Open **Knowledge Base** in the sidebar and select the collection.
  </Step>

  <Step title="Open flagged documents">
    Click **Documents Flagged for Review** to see all pending flags.

    <Frame>
      <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-flagged-for-review.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=0b002ec42a8722f2aac0238154abaefb" alt="Collection homepage with Documents Flagged for Review link highlighted" width="1932" height="344" data-path="images/knowledge-base/kb-flagged-for-review.png" />
    </Frame>
  </Step>

  <Step title="Resolve each flagged document">
    For each flagged document, choose:

    * **Deprecate** — The document is removed from search results and won't be used by Agents or Workflows going forward. You can optionally add a reason.
    * **Ignore** — Removes the flag and keeps the document active

    <Frame>
      <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-deprecate-ignore-options.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=35c76d1622da8f39116c69c3850c14b3" alt="Flagged document view with Deprecate and Ignore options visible" width="2336" height="774" data-path="images/knowledge-base/kb-deprecate-ignore-options.png" />
    </Frame>
  </Step>
</Steps>

## Identify and manage deprecated documents

Deprecated documents display a **Deprecated** badge in the Knowledge Base. They are excluded from search results and won't be referenced by [Agents](/agents/overview) or [Workflows](/workflows/overview).

You can undeprecate a document if it becomes relevant again: click the ellipsis next to the document and select **Undeprecate**.

<Frame>
  <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-deprecated-badge.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=c652c5ac0f07f93d0b59c140bb4a0597" alt="Knowledge Base list showing document with Deprecated badge" width="950" height="238" data-path="images/knowledge-base/kb-deprecated-badge.png" />
</Frame>

<Frame>
  <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-undeprecate-option.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=f4f6c243a399293329968dfb9e075720" alt="Ellipsis menu showing Undeprecate option for a deprecated document" width="464" height="432" data-path="images/knowledge-base/kb-undeprecate-option.png" />
</Frame>

## Review flagged items as an admin

Organization admins can review all flagged items across collections they own from **Settings** → **Verification & Review**.

<Frame>
  <img src="https://mintcdn.com/cassidy/G5nvk-wLxhYfet-Z/images/knowledge-base/kb-verification-review-settings.png?fit=max&auto=format&n=G5nvk-wLxhYfet-Z&q=85&s=7e143f04e3cf20e485babe269c5dcb73" alt="Settings page with Verification and Review section showing flagged items across collections" width="2500" height="792" data-path="images/knowledge-base/kb-verification-review-settings.png" />
</Frame>

## Next steps

<CardGroup cols={2}>
  <Card title="Set up your Knowledge Base" icon="upload" href="/knowledge-base/setup">
    Upload documents, import websites, and connect integrations.
  </Card>

  <Card title="Organize with collections and folders" icon="folder-tree" href="/knowledge-base/permissions-and-structure">
    Structure your content and control who can access it.
  </Card>
</CardGroup>
