> ## Documentation Index > Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt > Use this file to discover all available pages before exploring further. # Configure global instructions > Set organization-wide AI behavior rules that apply to every Agent and Workflow. Global instructions let admins define AI behavior rules that apply to every [Agent](/agents/overview) across your organization. Use them to enforce brand voice, set compliance guardrails, or provide company context that every Agent should know. Only admins can configure global instructions. ## Set up global instructions Click your account name at the bottom of the sidebar, then click the gear icon next to your organization name. Sidebar showing account name with gear icon to access Organization Settings In **Organization Settings**, click **Global Instructions** under the **Agents** section. Organization Settings sidebar with Global Instructions option under the Agents section Click **+ Add First Instruction** to create an instruction card. Each card has: * A **title** for labeling the instruction (e.g., "Banned Words" or "Company Description"). * A **text body** for the instruction content. * A **toggle** to enable or disable the instruction without deleting it. Disabled instructions are excluded from the active character count. * A **drag handle** for reordering instructions. * A **reset** button to revert to the last saved state. * A **delete** button to permanently remove the instruction. Global instruction card with title, body, toggle, and Apply to workflow actions checkbox Check **Apply to workflow actions** on any instruction to extend it to all Generate and Generate with Agent actions across your [Workflows](/workflows/overview). This is off by default because it can significantly influence behavior in existing automations. Click **+ Add Instruction** to create additional cards. The total character counter at the top tracks usage across all active instructions, up to a maximum of **15,000 characters**. Click **Save** in the top-right corner to apply all changes. Global Instructions page showing multiple instruction cards with character counter ## Examples Here are common ways to use global instructions: | Use case | Example | | ------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------- | | **Banned words/phrases** | "Never use the terms 'guarantee,' 'legal advice,' or 'liability-free' in any AI output." | | **Company description** | "Acme Corp is a leading provider of software solutions for legal professionals, specializing in case management and document automation." | | **Formatting style** | "Always use numbered lists for procedural steps and bullet points for non-sequential items." | | **Tone** | "Maintain a professional, supportive tone. Address users as professionals and assume familiarity with standard industry workflows." | | **Compliance** | "Do not generate content that could be construed as legal counsel. Always include a disclaimer when producing legal-adjacent content." | Global instructions apply to every Agent by default, but they are **not** included in Workflow actions unless you explicitly opt in per instruction via the **Apply to workflow actions** checkbox. ## Related Write Agent-specific instructions and configure individual behavior. Write more effective instructions for better AI outputs.