> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Voice Miner

> Understand customer needs and friction with a clear, data-driven view, enabling targeted fixes and roadmap alignment without manual synthesis by aggregating feedback into prioritized themes.

<Frame>
  <img src="https://mintcdn.com/cassidy/sYy-vNuqpU0xqerK/images/use-cases/customer-voice-miner-img-0.png?fit=max&auto=format&n=sYy-vNuqpU0xqerK&q=85&s=b1ebcc4031c373c1b997125c31e98402" alt="Customer Voice Miner" width="1920" height="1080" data-path="images/use-cases/customer-voice-miner-img-0.png" />
</Frame>

## What does this mean?

Gives a clear, data‑driven view of customer needs and friction, enabling targeted fixes, roadmap alignment, and sharper messaging without manual synthesis.

Aggregates support tickets, product reviews, survey responses, and call transcripts, then clusters feedback into prioritized themes with volume, sentiment, and representative quotes, including links back to source records.

## Workflow steps

<Steps>
  <Step title="Aggregate customer feedback">
    The Workflow pulls data from multiple sources—support tickets, product reviews, survey responses, and call transcripts—bringing all customer voice data into one place.
  </Step>

  <Step title="Cluster feedback into themes">
    Cassidy analyzes the aggregated feedback, identifying patterns and grouping related comments into distinct, meaningful themes.
  </Step>

  <Step title="Prioritize by volume and sentiment">
    Each theme is scored based on how frequently it appears and the sentiment behind it, surfacing the issues that matter most to your customers.
  </Step>

  <Step title="Surface representative quotes">
    The Workflow selects standout quotes that capture each theme, giving your team concrete customer language to reference in roadmap discussions or messaging.
  </Step>

  <Step title="Link back to source records">
    Every theme and quote includes links to the original tickets, reviews, or transcripts, so your team can dig deeper without hunting through systems manually.
  </Step>
</Steps>

## Related

<CardGroup cols={2}>
  <Card title="Build and configure an Agent" icon="robot" href="/agents/build-and-configure">
    Create a custom Agent with tailored instructions and Knowledge Base access.
  </Card>

  <Card title="Set up your Knowledge Base" icon="book" href="/knowledge-base/setup">
    Add your company documents so Agents can reference them.
  </Card>
</CardGroup>