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Managing Cassidy credits
Managing Cassidy credits

A guide to Cassidy's credit system.

Garrett Wilson avatar
Written by Garrett Wilson
Updated over a week ago

Understanding Cassidy Credits

Cassidy credits are a metric for measuring the use of Cassidy's AI services, like assistants and workflows. Each month, a set number of credits are given based on your subscription.

API Calls and Token Usage

Cassidy Credits are linked to API calls and token usage. Each API request uses tokens, counting towards your credit consumption. Tokens represent units of text processed by the AI, used in:

  • Inputs: Tokens in text sent to the AI.

  • Outputs: Tokens in text received from the AI.

The sum of these tokens directly affects your Cassidy credit usage. This usage based pricing allows for a better price compared to a traditional seat based software pricing system.

Credit Consumption in Chats and Workflows

The average credit use varies:

  • Chats with Assistants: A chat uses between 1 to 30 credits on average, depending on conversation complexity and length.

  • Workflows: A workflow typically uses between 1 to 40 credits on average, varying with the complexity and extent of automated tasks.

*You can check the number of credits a workflow used by navigating to the View Previous Runs tab:

Frequently Asked Questions

  • Can I purchase additional Cassidy Credits? Yes, we recommend upgrading to a large Cassidy plan that properly meets your credit needs. If you have any questions, you can reach out to Cassidy's support team ([email protected]).

  • Will my unused Cassidy Credits roll over to the next billing period? Unused Cassidy Credits typically do not roll over to the next billing period unless you're on an Enterprise plan.

  • How do I monitor my Cassidy Credits usage? You can check your Cassidy Credits usage in the Organization Settings under the Usage tab. Please refer to the monitoring account usage article for more information.

If you have any additional questions about Cassidy's credit system, you can reach us at [email protected].

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