CassidyAI

Capturing bug reports from customer calls to create formal support tickets.

Bug Capture from Calls

Formats bug reports from customer tickets into clear, actionable items with essential details for support teams to address.

Bug Handling Formatter

Gathers and analyzes bug reports from ticketing systems, prioritizing and escalating them based on severity, impact on customers, and urgency.

Bug Triage Agent

Seamlessly transform raw notes into polished help articles.

Continuous Help Center Content Pipeline

Speed up issue resolution, enhance team responsiveness, and ensure customer concerns are tracked and addressed efficiently.

Create Support Ticket from Issue Raised on Call

Pulls ticket and email details, searches a Knowledge Base, and generates on-brand reply drafts.

Customer Support Auto-Responder

Delivers fast, consistent, native language responses that increase CSAT and self-serve deflection while reducing agent handle time through accurate translation, localization, and tone control.

Multilingual Support Replies

Prevent churn and brand damage by prioritizing high-impact issues for faster, consistent support.

Sentiment-Based SLA Prioritization

Understand trends, identify improvement areas, and mitigate risks effortlessly.

Support Ticket Q&A Analysis

Enhances ticket resolution by providing agents with concise, source-linked summaries of requester profiles, conversation history, and account details.

Ticket Context Enricher

Accurately assigns and prioritizes tickets, ensuring faster resolutions and smoother team handoffs.

Ticket Triage and Routing

Jake Rosenthal

Customer Support

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.