What does this mean?
Enhances development focus and facilitates clear communication between support and engineering teams, ensuring that critical issues are addressed efficiently and improving overall product stability and user satisfaction. Analyzes and categorizes bug reports from various sources, prioritizing them based on severity, frequency, and user impact for integration into the development backlog.Workflow steps
Trigger on new bug report
The Workflow activates automatically when a new bug report is submitted—whether from Jira, Zendesk, or another issue tracking system.
Analyze and categorize the bug
Cassidy analyzes the bug report details, extracting key information like error type, affected features, and reproduction steps.
Assess severity and user impact
The Workflow evaluates the bug’s severity by cross-referencing frequency of occurrence, number of users affected, and potential business impact using your Knowledge Base and historical data.
Assign priority score
Based on the analysis, Cassidy assigns a priority score and categorization (critical, high, medium, low) to help engineering teams focus on what matters most.
Route for human review
The prioritized bug report is sent to a team lead for quick validation before it enters the development backlog.
Related
Build and configure an Agent
Create a custom Agent with tailored instructions and Knowledge Base access.
Set up your Knowledge Base
Add your company documents so Agents can reference them.