What does this mean?
Improves clarity and consistency of reports, reducing the time engineers spend deciphering issues and accelerating resolution, while enhancing collaboration between product managers and development teams. Converts raw bug reports into standardized, detailed formats suitable for Jira, preserving context, involved systems, and necessary technical details for engineers.Workflow steps
Submit raw bug report
The Workflow activates via a Manual trigger when a team member submits a raw bug report—whether it’s a quick Slack message, an email from a customer, or notes jotted down during testing.
Parse and extract key details
Cassidy analyzes the unstructured report to identify critical information: the issue description, steps to reproduce, affected systems, environment details, and any error messages or screenshots referenced.
Structure into Jira-ready format
Using the Generate Text with Cassidy Agent action, the Workflow transforms the extracted details into a standardized bug report template—complete with severity level, affected components, reproduction steps, and technical context engineers need to diagnose the issue.
Route for review
The structured report is sent to the product manager or reporter via Request Input from Team for a quick review, ensuring accuracy before it reaches engineering.
Related
Build and configure an Agent
Create a custom Agent with tailored instructions and Knowledge Base access.
Set up your Knowledge Base
Add your company documents so Agents can reference them.