What does this mean?
Delivers immediate visibility into competitive pressure and patterns so teams can respond faster, coach proactively, and prioritize at‑risk deals. Monitors call transcripts in real time or post‑call to detect competitor mentions, tags who mentioned them and in what context, aggregates trends by account/product/region, and instantly alerts owners and channels with links to relevant battlecards and next‑step guidance.Workflow steps
Monitor call transcripts
The Workflow activates whenever a sales call concludes. Cassidy automatically receives the call transcript for analysis.
Detect competitor mentions
Cassidy scans the transcript to identify any competitor mentions—flagging who said them (rep or prospect), the specific context, and the sentiment around each reference.
Tag and categorize the mention
The Workflow tags each mention by account, product line, region, and deal stage, building a structured record that feeds into competitive trend tracking over time.
Pull relevant battlecard guidance
Cassidy searches your Knowledge Base to retrieve the appropriate competitive battlecard and recommended talk tracks, arming the team with specific responses and positioning for that competitor.
Alert the right people
The Workflow instantly notifies account owners, sales leadership, or competitive intelligence teams via Slack or email—including a summary of the mention, a link to the full transcript, and direct access to the battlecard.
Related
Build and configure an Agent
Create a custom Agent with tailored instructions and Knowledge Base access.
Set up your Knowledge Base
Add your company documents so Agents can reference them.