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Import Zendesk help center articles into your Knowledge Base so your Agents and Workflows can reference support documentation when generating answers.

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Connect your account

1

Open Connected Apps

Click your name in the bottom-left of the sidebar, then click the settings icon to open Settings. Select Connected Apps.
Cassidy sidebar showing the account settings entry point
2

Connect Zendesk

Locate Zendesk in the list and click Connect Zendesk.
Connected Apps page showing Zendesk with a Connect Zendesk button
3

Enter your connection details

Fill in your Subdomain (the part before .zendesk.com in your Zendesk URL), the Email you use to sign in to Zendesk, and your API Token.You can generate an API token in your Zendesk Admin Center under Apps and integrations > Zendesk API > Add API token.
Connect to Zendesk dialog with subdomain, email, and API token fields
4

Create the connection

Click Create Connection. Cassidy verifies your credentials and confirms the connection.
Connected Apps list showing Zendesk with a Connected status and Disconnect button

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Import help center articles

1

Select Zendesk as the source

Navigate to Knowledge Base in the sidebar, click Sync From Integrations, and select Sync from Zendesk.
Knowledge Base integration source picker showing Sync from Zendesk among available options
2

Choose content to import

Browse your Zendesk help center and select the categories, sections, or individual articles you want to import. Click Import when ready.
Import content from Zendesk Help Center dialog showing categories and sections with checkboxes
Zendesk articles sync automatically on a regular schedule. Learn more about sync schedules and options.

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Next steps

Trigger Workflows from Zendesk tickets

Automate ticket processing with AI-powered Workflows.

Explore the Knowledge Base

Learn how to organize and manage your imported content.