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Import Jira projects and issues into your Knowledge Base so your Agents and Workflows can reference project context when generating answers.
On-premise Jira syncing is available with Enterprise plans. Contact us for more details on setting up on-premise integrations.

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Connect your account

1

Open Connected Apps

Click your name in the bottom-left of the sidebar, then click the settings icon to open Settings. Select Connected Apps.
Cassidy sidebar showing the account settings popup
2

Connect Jira

Locate Jira in the list and click Connect Jira.
Connected Apps page showing Jira with a Connect Jira button
3

Accept the access request

Sign in to your Atlassian account if prompted, then review the permissions and click Accept to grant Cassidy access to your Jira projects and issues.
Atlassian authorization page showing Cassidy requesting access to Jira data
4

Confirm the connection

Jira now shows as Connected in your Connected Apps list.
Connected Apps list showing Jira with a Connected status and Disconnect button

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Import Jira content

1

Select Jira as the source

Navigate to your Knowledge Base, click Sync From Integrations, and select Sync from Jira.
Knowledge Base Sync From Integrations dropdown showing Sync from Jira option highlighted
2

Select projects and issues

Browse your Jira projects, select the projects or individual issues you want to import, then click Import.
Import a Project from Jira dialog showing projects and issues with checkboxes
Imported content syncs automatically every 24 hours. Enterprise plans support live sync for near-real-time updates. Learn more about sync behavior.

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Next steps

Automate Jira with Workflows

Trigger Workflows from issue changes and automate issue management.

Explore the Knowledge Base

Learn how to organize and manage your imported content.