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Flag outdated documents in your Knowledge Base and deprecate them so your Agents and Workflows always reference accurate, up-to-date information.
Document verification is currently available on Enterprise plans.

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Flag a document as potentially outdated

Any team member can flag a document they suspect is outdated. There are three places to flag documents: From chat — When an Agent cites a source, click the dropdown on the reference and select Flag as potentially outdated.
Agent chat message with cited source and Flag as potentially outdated dropdown option
From the Knowledge Base list — Click the ellipsis (three dots) next to a document and select Flag as potentially outdated.
Knowledge Base document list with ellipsis menu showing Flag as potentially outdated option
From the document viewer — Open the document, click the settings icon, and select Flag as potentially outdated. If you own the collection, you can also Deprecate or remove flags directly from this menu.
Document viewer settings menu showing Rename, Download, Delete, and Deprecate options
You can optionally include a comment explaining why you’re flagging the document.

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Review flagged documents

Collection owners can review and resolve flags from the collection homepage.
1

Navigate to the collection homepage

Open Knowledge Base in the sidebar and select the collection.
2

Open flagged documents

Click Documents Flagged for Review to see all pending flags.
Collection homepage with Documents Flagged for Review link highlighted
3

Resolve each flagged document

For each flagged document, choose:
  • Deprecate — The document is removed from search results and won’t be used by Agents or Workflows going forward. You can optionally add a reason.
  • Ignore — Removes the flag and keeps the document active
Flagged document view with Deprecate and Ignore options visible

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Identify and manage deprecated documents

Deprecated documents display a Deprecated badge in the Knowledge Base. They are excluded from search results and won’t be referenced by Agents or Workflows. You can undeprecate a document if it becomes relevant again: click the ellipsis next to the document and select Undeprecate.
Knowledge Base list showing document with Deprecated badge
Ellipsis menu showing Undeprecate option for a deprecated document

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Review flagged items as an admin

Organization admins can review all flagged items across collections they own from Settings → Verification & Review.
Settings page with Verification and Review section showing flagged items across collections

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Next steps

Set up your Knowledge Base

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Organize with collections and folders

Structure your content and control who can access it.