Only Admins can configure credit alerts and limits.
Set up credit usage alerts
Credit usage alerts notify admins when team members exceed a specified credit threshold during a billing period. Alerts are informational only — they don’t block users from consuming additional credits.Open organization settings
Click your account name at the bottom of the sidebar, then click the gear icon next to your organization name.
Navigate to Usage Limits and enable alerts
In the left sidebar, click Usage Limits under the Usage section. Toggle on Credit Usage Alerts.
Configure the credit alert threshold
Specify the number of credits that triggers an alert (e.g., 500 credits per billing period). Admins receive an email alert whenever any user exceeds this threshold.
Enable user notifications (optional)
Toggle on Notify the user who triggered the alert if you want the user to receive an email notification when they exceed the threshold.
Select admins to notify
Choose which admins should receive email notifications when a user exceeds the threshold.
Set up per-user credit limits
Per-user credit limits set a hard cap on how many credits each team member can consume per billing period. When a user hits their limit, they are blocked from credit-consuming actions and shown an explanation.
Set the default limit
Under Default Limit Per User, specify the credit limit that applies to all users (e.g., 1000 credits per billing period).
Select admins to notify
Choose which admins should receive email notifications when any user hits their credit limit.
Configure exclusions (optional)
Toggle on the following options if you want to exclude certain usage from counting toward credit limits:
- Exclude Agent External Deployments from Credit Limits — Credits used by externally deployed Agents won’t count toward user limits.
- Exclude Workflows from Credit Limits — Credits used by Workflows won’t count toward user limits.
Add custom limits for specific users (optional)
Click Add Custom Limit to override the default limit for individual users. Select the user and set a specific credit cap, or leave them unlimited.
Monitor users exceeding their budget
Review the Users Exceeding Credit Budget section to see which users have exceeded their credit limit in the current billing period, along with their current usage and limit.
How alerts and limits interact
| Feature | What it does | Restricts usage? |
|---|---|---|
| Credit usage alerts | Sends notifications at a percentage threshold | No — informational only |
| Per-user credit limits | Caps credits per user per billing period | Yes — blocks AI features when exceeded |
Next steps
Manage credits
Understand how credits work and check your balance.
Monitor usage
Track credit, storage, and meeting usage across your organization.