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Import your ServiceNow knowledge base articles and service catalog items into the Knowledge Base so your Agents and Workflows can search and reference them.

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Connect your account

1

Open Integrations

Open Account Settings, select Integrations, then find ServiceNow.
2

Enter your subdomain

Type your ServiceNow subdomain (the part before .service-now.com in your instance URL).
ServiceNow connection form with subdomain field
3

Enter your Client ID

Enter the Client ID from your ServiceNow application registry. If you haven’t set up an application registry yet, follow ServiceNow’s OAuth setup documentation to create one.
ServiceNow connection form with Client ID field
4

Enter your Client Secret

Enter the Client Secret from the same application registry entry.
ServiceNow connection form with Client Secret field
5

Create the connection

Click Create Connection to save your credentials.
ServiceNow connection form with Create Connection button
6

Authorize access

Click Allow to authorize Cassidy to access your ServiceNow instance.
ServiceNow authorization consent screen

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Import content

1

Add a ServiceNow source

Go to your Knowledge Base and click Add. Select ServiceNow from the list of sources.
Knowledge Base add menu with ServiceNow option
2

Select articles and catalog items

Browse your ServiceNow instance, select the knowledge base articles or service catalog items you want to import, then click Import.
ServiceNow content picker showing knowledge articles and catalog items

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Next steps

Knowledge Base overview

Learn how to organize and manage your imported content.

Learn about Agent Connectors

See how Agents can query ServiceNow records in real time.