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Use the New Teams Chat Message trigger to start a Workflow whenever a new message is posted in a specific Microsoft Teams chat. This works with both individual and group chats.

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Set up the trigger

1

Add the trigger

Create a new Workflow with the New Teams Chat Message trigger, or change an existing Workflow’s trigger type to New Teams Chat Message.
Selecting the New Teams Chat Message trigger
2

Connect your Microsoft Teams account

If you haven’t already, connect your Microsoft Teams account to Cassidy.
Adding a Microsoft Teams connection
The Microsoft Teams connection requires admin approval. Either have an admin check the Consent on behalf of your organization checkbox during the connection process, or follow the admin consent workflow process outlined in Microsoft’s documentation.
3

Select the chat

Choose the specific Teams chat you want to monitor. This can be an individual or group chat. You can also click the pencil icon to input a chat ID directly.
Selecting a Teams chat to monitor
4

Reference the trigger variables

In subsequent Workflow steps, you can reference the following variables:
  • Message Sender — the person who sent the message
  • Message Contents — the text content of the message
  • Message ID — the unique identifier of the message
  • Chat ID — the unique identifier of the chat
  • Attachments — any attachments on the message
Available Teams chat message trigger variables
5

Activate the trigger

In the trigger block, click the toggle switch to turn it on.
Activating the Teams chat message trigger toggle

Send chat message

Send a message to a Teams chat from a Workflow.

New channel message trigger

Trigger a Workflow from a Teams channel message.