Triggers
New ticket
Start a Workflow when a new ticket is created.
Updated ticket
Start a Workflow when a ticket is updated.
Actions
Add comment
Add an internal note or public reply to a ticket.
Zendesk
Zendesk for Workflows
Trigger Workflows from Zendesk tickets and post comments back automatically.
Use Zendesk as both a trigger and a destination in your Workflows. Fire a Workflow when a ticket is created or updated, then post comments back automatically.