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The New Gong Call Transcript trigger automatically runs your Workflow whenever a call transcript becomes available in Gong. Use it to extract insights, update CRM records, and automate post-call processes without manual intervention.
1

Add a Gong New Call Transcript trigger

Create a new Workflow or open an existing one, and add a Gong New Call Transcript trigger.
2

Connect your Gong account

If you haven’t already, click Connect to link your Gong account to Cassidy.
Gong connection prompt in the trigger settings
3

Reference the trigger variables

In subsequent Workflow steps, you can reference the following variables from this trigger:
  • Call ID — unique identifier for the call
  • Call Title — the title of the call
  • Call Started — timestamp when the call began
  • Call Transcript — full text transcript of the call
  • Call URL — link to the call in Gong
  • Parties — list of participants in the call
  • Scheduled — whether the call was scheduled
  • Duration — length of the call
  • Scope — the workspace scope in Gong
  • Client Unique ID — unique identifier for the client
  • Custom Data — any custom data fields you configured
  • Purpose — the purpose of the call
  • Meeting URL — the original meeting URL (e.g. Zoom, Google Meet link)
Variable picker showing available Gong call transcript variables
4

Process the transcript data

Add actions to your Workflow to process the transcript. Common actions include:
  • Generate Text — extract action items, commitments, and next steps from the call transcript
  • Update CRM — update your CRM with call information
  • Send Email — send a summary to the account team with call highlights and action items
  • Send Slack Message — send call highlights to a relevant Slack channel
For example, add a Generate Text action after the trigger. In the User Prompt field, press # and choose the New Call Transcript trigger to reference its variables.
Generate Text action referencing Gong trigger variables in the User Prompt field
Variable picker showing available Gong call transcript variables
Follow up with a Send Slack Message action that references the output of the Generate Text action and sends it to your chosen Slack channel.
Send Slack Message action referencing the Generate Text output
5

Publish the Workflow

Click Publish to activate your Workflow. New call transcripts will automatically trigger the automation.
Published Workflow with the Gong trigger and actions configured
There can be a delay of up to an hour between when a call ends and when the transcript becomes available in Gong. The Workflow fires once the transcript is ready, not when the call ends.