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Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt

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Classify text into predefined categories using AI. Use this to route support tickets, tag content by topic, or sort any text into groups you define.
1

Add the action

In the Workflow builder, click + between blocks and select Categorize Text from the action library.
Action library with Categorize Text highlighted
Categorize Text action added to the Workflow
2

Provide the text to categorize

In the Text to Categorize field, enter or reference the content to classify. Use # to reference variables from previous steps or the trigger.
Text to Categorize field with variable reference
3

Define your categories

Under the Categories section, add a Key and Value pair for each category. The Key is a unique identifier for the category, and the Value provides instructions that tell the AI when to assign that category.
Categories section showing Key and Value pairs
Combine Categorize Text with Paths to route your Workflow differently based on the assigned category.